Return and Refund Policy

1. Return Window and Warranty

We offer a 30-day return/replacement warranty for most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

2. Return Process

To initiate a return, please follow these steps:
1. Contact our customer service team at info@brandsterllc.com to request a return authorization.
2. Clearly mark the return authorization number on the outside of the package.
3. Include a copy of the original packing slip in the return package.
4. Ship the item to the address provided by our customer service team.

3. Non-Returnable Items

Certain items cannot be returned due to health and safety reasons or because they are custom-made. These include:
- Custom-cut or modified parts
- Electrical components
- Items marked as "Final Sale"

4. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item).

5. Refunds*

Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Partial Refunds

In some cases, partial refunds may be granted:
- Item returned without original packaging
- Item shows signs of use beyond inspection
- Item returned past the 30-day window (up to 45 days)

7. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund.

9. Core Charges

For items with core charges, the core charge will be refunded once we receive the old part back in acceptable condition.

10. Right to Refuse Returns

We reserve the right to refuse returns that do not meet our policy requirements.

11. Changes to Return and Refund Policy

We may update this policy from time to time. Changes will be effective immediately upon posting on our website.

If you have any questions about our Return and Refund Policy, please contact us at info@brandsterllc.com.